![]() ![]() Sometimes they’ll be exported in other encodings like UTF-16.įile is encoded in UTF-8 and is being rejected. The solution to this is to encode your SRT files as UTF-8. ![]() Special characters are displaying as � � � instead. These are also easier to pick up on with an automated captions checker. You can check for these by pasting a sample time stamp into another text field. Here’s a quick example: ->, can actually be - -> ! You might have an em-dash! An em-dash ( - ) can sometimes be inserted by word processors if you double tap the hyphen key (-).ĭepending on your text editor’s font, a timing arrow with an em dash can look identical to a correctly formatted one. Here are some common issues that can occur with SRT files:Ĭaptions are formatted correctly, but still getting rejected. This message will point you right to the line that needs fixing so you can edit it as needed. If this happens, we’ll provide you with an error message pointing to the problem area, like this: SRT files need to follow the above formatting exactly, otherwise the upload to Wistia will fail. srt extension, you’ll be good to go! Interactive CaptionsĮver wanted to search for a part of a media where you know what was said, but you just don’t know when? Interactive captions will give your viewers the option to scroll through, search, and select parts of your media to jump to - all from your captions! All you have to do is click on the captions text on your media, and viola - your Interactive Captions menu will open right up! SRT Troubleshooting Now that your captions are formatted correctly, you’ll want to save them as an SRT file.īe sure to uncheck “If no extension is provided, use “.txt.”" This can be on one or more lines.Ī blank line before the start of the next subtitle. There should be one space between the starting time and the ->, and one space between the -> and the ending time. The beginning and ending time for each subtitle, formatted as hours:minutes:seconds,milliseconds, and separated by ->. The number for each subtitle (begins with 1). The correct formatting for an SRT file is comprised of four parts: This will keep your subtitles easy to read, and prevent text from being cut off or wrapping to the line below. The maximum line length we recommend for captions is 32–40 characters. Right now Wistia only allows you to order captions in English, but if you have an SRT file in another language upload away! Wistia allows for multilingual captions, and you’re only limited by your imagination (and maybe fiction - those Klingon captions won’t work □). Spanish, English, French, Croatian - the more the merrier! You can upload as many SRT files as you’d like to your media. Inside the Captions customization area, you can choose to Edit, Download, or Delete your SRT file. To customize your video with captions, select the Customize panel and open the Captions customization area. To learn more about SEO check out our help page. The captions will now be injected into the metadata of your media when using the Standard Embed. Once your captions are live, the button will appear to all viewers who watch your media. We’ll send you an email from to let you know when the captions are ready! To learn more details about how transcription works, accuracy rating, etc, you can read up on the process by our partners at 3Play Media. ![]() If you’d prefer to review the captions before they go live, make sure to uncheck the Automatically Enable Captions box before you press Place Order. Want captions turned on for your media as soon as the transcription is ready? You can choose this option when ordering. Be sure to format the SRT file correctly, using our guide below. If you already have an SRT file ready to upload, select the Upload SRT option. This will turn on captions for your media. Since a downloaded Soapbox is a regular MP4 file, you’ll be able to order captions once that’s uploaded to Wistia.įirst, navigate to the media page for the video you’d like captions for (the page where you can play the media in your Wistia account).įrom the Customize panel, select the Captions settings area. If you want captions on a Soapbox, you can upload a custom SRT file.Īdditionally, if you’re on a paid Soapbox plan, you can download your video (this combines the two separate feeds into one) and then upload it to Wistia. This is a technical limitation due to Soapbox videos being two separate video feeds compiled in the Wistia player. It’s not currently possible to order a set of captions for Soapbox videos exported to Wistia.
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